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  QRG - Cost of Poor Quality
  QRG - Cost of Poor Quality
 
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This guide has been designed as a quick reference for understanding the concept of Cost of Poor Quality and the various approaches to its calculation. COPQ, is a symptom measured in loss of profit (financial quantification) that results from errors (defects) and other inefficiencies in our processes. Validation of the success of your Lean Six Sigma project will be obtained through the proper definition, calculation and acceptance of your reduction in COPQ. This is a 13 page reference guide including any applicable templates and data sets.
 

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